Tracking paid search conversions
Wednesday, May 31st, 2006Over the past two weeks, I saw two new reports that cover results of paid search marketing for e-commerce websites. One of them, by Logan Tod, says that e-commerce sites are wasting money on search (!) because of poor keyword research and poor content on landing pages (as reported by Netimperative). According to the Netimperative report, the “study spanned over seven million search visits to e-commerce websites, examining what happens when visitors land on a page from a search engine”.
On the other hand, another report by 360i & SearchIgnite, titled “Giving Clicks Credit Where They’re Due: What You Need to Know When Allocating Your Search Budget”, talks about the “assist value” of non-branded searches in a search marketing campaign. There are some baffling findings — one such example is that the ‘more times a consumer clicks on a marketer’s ad, the more likely he is to convert” and that consumers who click on multiple ads of the same marketer are probably likely to convert better.
Honestly, I find some of these very strange; especially the fact that the consumer is likely to keep clicking on the same ad… nevertheless, the study claims to be based on “more than 3.9 million users, and 5.1 million clicks during the first quarter of 2006″. For those interested in finding out more, download the report.
Here’s a very quick summary of the two reports (discounting the fact that some of these would be written with a certain bias anyway):a) if you are allowed to bid on branded terms, do so, because these convert better (b) don’t ignore the long-tail and bid on the entire breadth of keywords related to your products/services (c) while investing in paid search, ensure that you have invested as much in the landing pages and content to faciliate the action you desire your users to take.
